La Petite Papeterie Française

Terms & Conditions

La Petite Papeterie Française

General

The general terms and conditions of sale detailed below only govern the contractual relationship between the User on www.lapetitepapeteriefrancaise.fr

La Petite Papeterie Française® reserves the right to modify these conditions.

When placing the order, the customer has read the terms and conditions (with attention to conditions about price, name, quantity, colour, particularities of products, and cost of services) and accepts them completely.


Order

Your order is confirmed upon receipt of the email "Order confirmation". The sale will be effective once the order is confirmed by La Petite Papeterie Française®. This confirmation is completed upon sending the email of shipping process (maximum 2 working days). La Petite Papeterie Française® reserves the right not to confirm an order for any reason (availability of an item, problem concerning the order received, abnormal order, unpredictable problems concerning the delivery or issues concerning a previous order). In this case, La Petite Papeterie Française® will contact the client, please allow a maximum delay of 5 working days once the order is registered and a refund will be made. If we are only able to fulfill part of your order, payment will be taken for your whole order, and on dispatch a full refund for the unavailable goods will be made.
 

Price and secure payment

Price are in euro (all taxes incuded for Europe and whitout taxes out of Europe).

We will be informed by the cost of shipping in euro at the end of your order, before to process to the payment.

Payments are made by credit card, debit card, bank transfer or french check. We use secure CIC-Paiement to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event of it being intercepted. In case of a refund, La Petite Papeterie Française® can ask for the customer's bank account details in order to process the transaction. 

Delivery terms 

We aim to dispatch all orders by the end of the following working day to which you place your order, however this isn’t always possible during busier periods. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, which may cause delays.
 

For more informations, reed  "Delivery & Returns"

Right of Retraction

La Petite Papeterie Française® allows you 14 days from the date of delivery to return a product that you are not satisfied with. Your right of retraction begins the moment your order is delivered. Except on cuztomized products. 
We strongly advise that you return to us using a registered, trackable service, with the products fully insured, in the event that the parcel is lost. We request that you include your invoice & reason for return and ship to:

La Petite Papeterie Française 

54 rue de Montreuil

75011 Paris

FRANCE


The present right of return only applies to products that arrive back to us in their original condition, with all tickets and tags attached. Any product that has been damaged, is not in its original packaging or displays evidence of wear will not be refunded. 
Items should be returned in their original packaging to ensure they are adequately protected in transit. 
The client will be totally refunded once the products are received.

In case of retraction, the charges of return are chargeable to the customer.
 

Pour plus d'informations, se referer à la rubrique "Livraisons et Retours" 

Intellectual property 

All the content on the La Petite Papeterie Française® (illustrations, texts, names, brand names, images...) is the property of La Petite Papeterie Française®, its co-contractors or partners. Any partial or total reproduction of this content, by any means and on any support, is subject to prior and express authorization by ALa Petite Papeterie Française. The client forbids himself to paste or download the content of La Petite Papeterie Française® except prior and express authorization by La Petite Papeterie Française®.
 

Personal data and cookiers

According to the law relating to data, files and freedoms of January 6, 1978, the name information of buyers may be subject to automated processing. All users have the right to access and correct data concerning them, according to the law of 6 January 1978. The automated processing of information, including management of email addresses of site users has been a recorded statement to the CNIL under number 1702027. La Petite Papeterie Française® archive purchase orders and invoices on a reliable and durable as a true copy in accordance with article 1348 of the Civil Code. The records of La Petite Papeterie Française® will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

All your account information is only used in the context of your business relationship with www.lapetitepapeteriefrancaise.fr. This information is never shared with third parties or resold. Finally, we do not store your bank details. Transactions are processed entirely by PayPal or the secure payment module of our partner CIC payment. To improve our service, the "www.lapetitepapeteriefrancaise.fr" Website may use cookies. This means you do not have to log in each time you visit. A cookie is a computer file stored on your hard disk, allowing you to be recognised, without time limitation. You can of course delete these cookies by disabling their use in your browser.

Applicable law

These terms and conditions comply with French law.

Custumer service 

L'équipe de La Petite Papeterie Française® est disponible pour toutes vos questions par mail : serviceclient@pepa.fr ou via la rubrique "Contactez-nous".

Legals

CORPORATE NAME : L'UPCYCLERIE®
SIRET 751 188 616 00013
RCS 751.188.616 CRETEIL 

Headquarters

La Petite Papeterie Française®, c/o L'UPCYCLERIE, 2 rue de l'Abbé Pouchard, 94160 Saint Mandé, France 
(this adress is not opened for custumers).